COVID-19 Information

For most people these symptoms can be managed at home. If you are worried about your symptoms, call us at 541-383-3005. We will have our triage nurses evaluate your symptoms and help you decide on next steps. Please be aware that if you are expecting a return call or an interpreter call from one of our care team members that the phone number they are calling from may not be the main Mosaic line.

If you have any of the following emergency warning signs for COVID-19, get medical attention immediately:

• Trouble breathing
• Persistent pain or pressure in chest
• New confusion or inability to respond
• Blueish lips or face
• Any other symptoms that are severe

Call 911 if you have a medical emergency, and notify the operator that you think you may have COVID-19. If possible, put on a cloth face covering or mask before emergency help arrives.

For more information, view CDC guidelines here.

If you have these symptoms, please call us at 541-383-3005 before coming in. We will talk with you and help you decide on next steps.

If you have a scheduled appointment at Mosaic and you develop a cough or fever prior to your visit, please call ahead and let your care team know. This will help ensure that our staff and patients are protected from exposure and can properly care for you.

• Wash your hands often: Use soap and water and wash for at least 20 seconds. Watch a CDC video of good handwashing practices here.
• If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol
• Don’t touch your eyes, mouth and nose
• Cough or sneeze into your elbow or a tissue and then throw the tissue away
• Take extra caution when in public

The CDC recommends the use of masks in indoor public spaces to slow the spread of COVID-19.

Masks or face coverings should not be used on children under age 2 or for anyone with difficulty breathing, unconscious or otherwise unable to remove a mask without assistance.

A mask is meant to protect other people in case you are infected. Even if you do not feel sick you could spread COVID-19 to others.

Masks are not a substitute for social distancing, please continue to keep six feet between yourself and others in public.

For more information on the use of cloth masks, including instructions for making your own (sew and no sew versions), visit here.

We do continue to see occasional surges in the number of calls to our call center, with periods of longer hold times. Thank you for your patience.

We ask that if you have activated your MyChart account that you use it as much as possible; and reach out directly to your pharmacy for prescription refills.

If you have not activated your MyChart account we strongly encourage you to do so. The MyChart app can be downloaded for Android and Mac devices. Visit our MyChart page for more information and to sign up online.

Our Mosaic team complies with regulations for healthcare workers to be fully vaccinated.

We require that anyone working at or visiting Mosaic locations wear a surgical mask at all times to protect themselves and others.

We are asking patients with coughs and fever to call us before they enter our clinics and asking our care team members who are ill to stay home.