FOR IMMEDIATE RELEASE
Contact: Bridget McGinn, Communications Manager
Email: [email protected]
Patients are encouraged to call with concerns; walk-ins not accepted
Bend, Oregon, Mar. 22, 2020 – In response to the rapidly changing COVID-19 situation, Mosaic is adapting to keep patients and care team members safe.
“In support of the strong public health guidance that we have received to stay home, and to keep social distancing if going out is absolutely needed, we are asking our patients who have not already spoken with us to call us, rather than going to one of our clinics,” said Megan Haase, CEO.
Mosaic moves to minimal staffing model
This coming week the nonprofit community health center is taking further steps to help slow the spread of the coronavirus by moving an additional number of appointments to phone, email—through MyChart, their patient portal—and video visits with providers. Clinics will be staffed using a minimal staffing model that insures coverage for essential in-person care and allows many employees to work from home.
Temperatures of staff and patients checked outside Mosaic clinics
At all clinics Mosaic is checking temperatures of staff and arriving patients outside the entrance. Staff identified with fever will be sent home, and patients with fever will be isolated as much as possible to protect others from illness, including COVID-19.
Call Center support added and MyChart use encouraged
Mosaic has adapted their staffing model to provide additional Call Center support. Those patients with active MyChart accounts are encouraged to access them for fast and easy communication with their care team. MyChart provides access to medical and immunization records, test results, the ability to manage appointment online and more. The Mosaic MyChart app may be downloaded for Android and Apple devices. Patients may also visit mosaicch.org/MyChart for more information. Patients with urgent needs should call us immediately so that we can connect them with an appropriate care team member.
Visit mosaicch.org for FAQs in English and Spanish
Mosaic has posted information for patients about COVID-19 in English and Spanish on our website at mosaicch.org. The Mosaic Facebook page is also a good resource for patients seeking information. Both the website and Facebook page are updated frequently.
Mosaic is a nonprofit community health center that serves Central Oregonians from all walks of life. Through a network of 15 clinics, we offer integrated health services that address each patient’s medical, dental, behavioral health, nutrition and medication needs. Our care is never influenced by how much money our patients make, what language they speak or the status of their insurance coverage. Mosaic provides quality care for all.