Margarita’s Story: A Sense of Belonging

Margarita and her daughters, Daisy and Liduvina.

What initially brought you to Mosaic’s services?

What really caught my attention and made me want to go was the fact that they speak Spanish. They have interpreters who provide us with access to specialists if needed. As soon as you walk in, there is bilingual staff. They make you feel welcome, like you belong.

What would healthcare be like for you and your family if Mosaic didn’t exist?

Honestly, these days, medical care is a huge concern, especially if you don’t have insurance. At Mosaic, even if you don’t have insurance, they offer payment plans and work with you. That makes healthcare accessible. If Mosaic didn’t exist, my family would be deeply affected. When you don’t know where to get care, it’s stressful. That anxiety can even make you sick.

Do you recall a specific experience with Mosaic that made a big difference for you or your children?

There’s one that we still talk about at family gatherings. Once, I had a big concern about one of my children. As a Mexican, I tend to rely on natural remedies, and I was worried about my child. Our doctor was so kind—he didn’t dismiss our traditions. Instead, he respectfully explained his recommendations and said, “This is your choice, but here’s what I suggest.” He made us feel understood and supported. That kind of care is rare.

Besides medical care, have you received other types of support from Mosaic?

Yes, I’ve had great experiences with the staff. The receptionists are always helpful when I call to ask about other resources. That’s something I really appreciate. I was also part of Mosaic’s Patient Advisory Council, and I loved it. It made us feel heard as patients, which is so important.

This story was featured in Mosaic’s Community Impact Report. Read the full report here.